Accessibility Statement


The Public Social Security Institutions are doing their utmost to make the information available on their websites accessible to all.

This Accessibility Statement has been established for www.mysocialsecurity.be, in accordance with the directives of the law of 19 July 2018 on the accessibility of websites and mobile apps of public sector organisms (in French).

The online services on this website each have their own accessibility statement. These statements can be found in the footers of the individual online services. In most cases, you will have to log in to see them.

Compliance Status

This website is compliant with WCAG (Web Content Accessibility Guidelines) 2.1 level AA standards.

Preparation of this Accessibility Statement

This Accessibility Statement was prepared on 20/08/2020 after using the following methods:
  • Audit carried out with BOSA Accessibility Check tools and Wave Evaluation Tool
  • Critical analysis based on W3C criteria

This Accessibility Statement was updated for the last time on 07/09/2020.

Feedback and Contact Details

Do you have a question or a comment about the accessibility of this website? If so, please phone our contact centre on 02 545 50 77 or use our contact form.

Procedure for ensuring compliance with the provisions

You sent us a question or a comment but you have not received a reply or you are not satisfied with it? In that case, please contact the Federal Ombudsman at the following address: contact@federaalombudsman.be