FAQ

Logging in to MySocialSecurity.be

How do I log in to MySocialSecurity.be?

With an eID:

  1. Go to the login page.
  2. Insert you eID or foreigner identity card in the card reader.
    Please note: it is important to insert your card in the reader before you proceed to the next step, otherwise you may be shown an error message!
  3. Click on “Log in with your electronic identity card”.
    A window will appear asking you to confirm your certificate. A certificate is a digital signature on your eID. It guarantees that your identity is real.
  4. Confirm your certificate.
    A window will now appear where you can enter the pin code of your eID or foreigner identity card.
  5. Enter the pin code of your eID or foreigner identity card.

With a token:

If you have Belgian nationality, you can request a token on the federal portal site belgium.be. If you are not Belgian, you must request a token from your local Fedict registration office.

Please note: you will only be given a token if you are enrolled in the Belgian National Register under a so-called ‘bis-number’.

I want to log in with my eID card, but I get an error message.

There can be different reasons for an error when logging in with the eID. The following information may help. If this does not resolve your problem, please call our Contact Centre (02 545 50 77).

Is your computer ready?

Start by checking whether your computer is ready for the eID. The eID website has information about:

Is your card in the card reader?

It is important to insert your card in the card reader before you click on ‘Log in with an electronic identity card’, otherwise you will get an error message.

Are you using Chrome?

Chrome and the eID card do not work well together. Try using a different browser for this, for example Internet Explorer. If you still prefer to use Chrome, try the workaround that has been developed by the eID team.

Do you use Firefox?

If you use Firefox, first install the eID add-on. For more information about using Firefox, read ‘Firefox settings for eID’.

Do you use Safari?

Logging in with the eID in Safari does not always work. The eID site advises trying with Mozilla Firefox.